Terms of Use

Effective Date: [1/25/25]

Welcome to the website operated by One World Global Services (“OWGS,” “we,” “us,” or “our”). These Terms of Use (“Terms”) are a legal agreement between you and OWGS and govern your access to and use of oneworldglobalservices.com (the “Site”), along with any content, features, communications, and services we provide or arrange (collectively, the “Services”).

READ THESE TERMS CAREFULLY BEFORE USING THE SITE. BY ACCESSING OR USING THE SITE OR SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SITE OR SERVICES.

NOTICE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING A CLASS ACTION WAIVER, THAT AFFECTS YOUR RIGHTS. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED BELOW.

Definitions

“You” means any person who visits, accesses, or uses the Site.
“Client” means any person or organization that requests, orders, or receives Services from OWGS.
“Content” means text, images, graphics, logos, videos, software, and other materials on the Site.
“Deliverables” means outputs produced for a Client (e.g., translations, transcripts, localization files, formatted documents).
“Third-Party Services” means tools or platforms not operated by OWGS (e.g., conferencing, payment processors, file transfer tools).

Changes to the Site or Terms

We may update the Site, Services, or these Terms at any time. The “Effective Date” above shows when these Terms were last updated. Your continued use after changes means you accept the updated Terms. If you do not agree, your sole remedy is to stop using the Site and Services.

Some pages or services may have additional terms. If those terms conflict with these Terms, the additional terms will control for that specific page/service.

Use of the Site

You may use the Site only for lawful purposes. You agree not to:

interfere with the Site’s operation or security, or attempt unauthorized access
introduce malware or attempt to disrupt the Site (including via scraping or automated attacks)
copy, reproduce, or exploit the Site or Content except as permitted by law or with our written permission
misrepresent your identity, affiliation, or authority to act for another person/entity

We may suspend or terminate access to the Site at any time if we believe you violated these Terms.

Services, Quotes, and Orders

Quotes and scope

Quotes are based on the information you provide (language pair, format, volume, subject matter, turnaround time, audio quality, etc.). If scope changes, the quote and timeline may change.

Acceptance

A service order is accepted when OWGS confirms in writing, begins work, schedules resources (such as an interpreter), or otherwise provides the Services. Larger engagements may require a separate statement of work (“SOW”), master services agreement (“MSA”), business associate agreement (“BAA”), or other written agreement.

Client responsibilities

You are responsible for providing accurate, complete, and timely information and materials needed to perform the Services, including reference files, terminology, formatting needs, and any compliance requirements.

Scheduling, Cancellations, and No-Shows (If Applicable)

If you schedule interpreting or other time-based services, your quote, SOW/MSA, or booking confirmation may include minimum durations, lead times, cancellation windows, and no-show charges. Unless otherwise stated in writing, OWGS may bill for reserved time when cancellations occur within the applicable cancellation window or when a Client no-shows.

Payments

Payment terms are stated in the applicable quote, invoice, or written agreement. Past-due balances may incur interest at the lesser of (a) [__]% per month or (b) the maximum allowed by law, plus reasonable collection costs where permitted.

Confidentiality

OWGS will treat non-public Client information and Client Materials as confidential and use them only to deliver the Services, except as permitted by the Client or required by law.

If you require HIPAA/FERPA or other regulated compliance, OWGS may require additional written terms (such as a BAA) before providing Services in that context.

Intellectual Property

OWGS Content

The Site and Content are owned by or licensed to OWGS and protected by intellectual property laws. OWGS grants you a limited, non-exclusive, non-transferable license to access and use the Site for its intended purpose.

Client Materials

You retain ownership of your Client Materials. You grant OWGS a limited license to use Client Materials solely to provide the Services.

Deliverables

Unless otherwise agreed in writing, upon full payment OWGS grants the Client a license to use the Deliverables for the Client’s internal business purposes. Any broader use (publication, resale, sublicensing, or mass distribution) may require written permission depending on the engagement and underlying rights.

Accuracy, Quality, and Disclaimers

OWGS strives to provide high-quality Services, but language services can be affected by context, audio quality, source-material clarity, industry terminology, and time constraints.

THE SITE AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, OWGS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

OWGS does not provide legal, medical, or financial advice. You are responsible for how you use the Deliverables and for verifying suitability for your specific use case or regulatory requirement.

Third-Party Services and Links

The Site may link to, integrate with, or reference Third-Party Services. OWGS does not control those services and is not responsible for their content, availability, or practices. Your use of Third-Party Services is governed by their terms and policies.

Feedback

If you submit suggestions, ideas, or feedback to OWGS (“Feedback”), you agree OWGS may use it without restriction or compensation, unless prohibited by law.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

OWGS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE, EVEN IF ADVISED OF THE POSSIBILITY.
OWGS’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNT PAID BY THE CLIENT TO OWGS FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM IN THE [3/6/12]-MONTH PERIOD BEFORE THE EVENT.

Some jurisdictions do not allow certain limitations. In that case, the limitation applies to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless OWGS and its owners, employees, contractors, and agents from claims arising out of (a) your misuse of the Site, (b) your Client Materials (including alleged infringement), or (c) your violation of these Terms.

Termination

OWGS may suspend or terminate your access to the Site at any time if we reasonably believe you violated these Terms. Termination does not eliminate payment obligations for Services already performed, in progress, or scheduled.

Local Laws; Export Control

OWGS operates from the United States. If you access the Site from outside the U.S., you are responsible for compliance with applicable local laws.

Dispute Resolution and Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Informal resolution first

Before starting arbitration or a court claim, you agree to contact OWGS at [legal@oneworldglobalservices.com] with: (1) your name, (2) your address, (3) a description of the dispute, and (4) the relief you seek. If we cannot resolve the dispute within 45 days, either party may proceed as described below.

Binding arbitration

Except for disputes that qualify for small claims court (if applicable), you and OWGS agree that disputes will be resolved by binding individual arbitration and not in court, unless you opt out as described below.

Arbitration will be administered by AAA or JAMS under applicable rules for consumer or commercial disputes, as appropriate. The arbitrator may award the same relief a court could award on an individual basis.

Class action waiver

YOU AND OWGS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

Opt-out right

You may opt out of arbitration by emailing [legal@oneworldglobalservices.com] within 30 days of first accepting these Terms with: (1) your name, (2) your address, and (3) a clear statement that you are opting out of arbitration.

Venue for non-arbitrable disputes

If a dispute is not subject to arbitration, you and OWGS agree it will be brought in the state or federal courts located in Florida, and both parties consent to jurisdiction and venue there.

Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules.

Contact

Questions about these Terms? Contact us at:
One World Global Services
Email: [info@oneworldglobalservices.com]